x4nt Responsible Gaming —
Play Smart, Stay in Control

Gambling is a form of entertainment. Like any form of entertainment, it carries the potential for harm when it stops being enjoyable and starts feeling compulsive, stressful, or financially damaging. x4nt takes this reality seriously and has built a responsible gaming framework that aims to keep the balance firmly on the side of fun.

Our responsible gaming commitment rests on four principles. First, transparency — we are always clear about odds, house edges, and the statistical nature of gambling outcomes. There is no guaranteed win at x4nt. All games operate on certified random number generator (RNG) technology, and live casino outcomes are determined by real-world physics under fair play protocols. Second, accessibility of tools — every player on the x4nt platform has access to limit-setting, cooling-off, and self-exclusion tools without having to justify themselves or wait for approval. Third, early intervention — x4nt's internal monitoring systems flag accounts that show behavioural patterns associated with problem gambling. In such cases, our responsible gaming team may proactively reach out to offer support. Fourth, no-pressure culture — x4nt does not send promotional communications that encourage players to chase losses, recover negative balances, or deposit during an active cooling-off period.

x4nt is targeted at the Bangladesh market and reflects local social context. We recognise that gambling is a sensitive topic in Bangladesh and that players may be navigating pressure from family, community, or financial circumstances. We do not take that lightly. Our platform is designed for adults who have made an informed, voluntary choice to gamble as a leisure activity — and we do everything in our power to keep it that way.

x4nt is strictly an adults-only platform. Only individuals who are 18 years of age or older are permitted to register, deposit funds, or participate in any real-money gambling activity on the x4nt platform. This rule is non-negotiable and applies to all players regardless of location within Bangladesh.

How We Verify Age: During the account registration and KYC (Know Your Customer) verification process, x4nt requests government-issued photo identification such as a National Identity Card (NID), passport, or birth certificate. The date of birth on the submitted document is checked against the date of birth provided at registration. Any account where the player cannot confirm they are 18 or over is permanently declined.

Parental and Guardian Responsibility: If you share a device or household with minors, x4nt strongly recommends that you keep your account login credentials private, log out of your account after each session, and consider enabling parental controls on shared devices or browsers. Children and teenagers should never have access to your x4nt account details.

Underage Gambling Is Illegal: Participating in gambling activities below the legal age is illegal and can have serious developmental consequences for young people. If you suspect that a minor has created an account on x4nt, please report this immediately to [email protected] so that our team can investigate and take appropriate action without delay.

x4nt provides a suite of practical tools that put you in control of your gambling activity. All tools described below are available to every registered player and can be activated by contacting our support team at [email protected]. There is no fee, no waiting period to activate a restriction, and no judgment — these tools exist for your benefit.

Problem gambling does not always look the same. It can develop gradually and may affect players from all backgrounds and income levels. The following warning signs may indicate that gambling has shifted from entertainment to a harmful pattern. Read through this list honestly — for yourself or for someone you care about.

• Chasing losses: Placing more bets or depositing more money in an attempt to recover money you have already lost, rather than accepting the loss and stopping.
• Gambling with money meant for essentials: Using funds earmarked for rent, food, utility bills, transport, or family expenses to fund gambling activity.
• Inability to stop: Finding it difficult or impossible to stop gambling once you have started a session, even when you had planned to stop at a certain point.
• Preoccupation with gambling: Spending significant time thinking about past gambling sessions, planning future bets, or calculating how to get more money to gamble.
• Hiding gambling activity: Lying to family members or close friends about the amount of time or money you spend on gambling, or feeling the need to keep your gambling secret.
• Escalating stakes for the same thrill: Needing to bet larger and larger amounts to achieve the same level of excitement that smaller bets used to provide.
• Borrowing money to gamble: Taking loans, borrowing from friends or family, or using credit services such as mobile banking credit to fund gambling deposits.
• Gambling as an escape: Using gambling primarily as a way to escape from anxiety, depression, relationship difficulties, work stress, or other emotional problems rather than as entertainment.
• Neglecting responsibilities: Missing work, neglecting family commitments, or falling behind on household responsibilities because of time or energy spent on gambling.

If you recognise three or more of these patterns in your own behaviour, x4nt strongly encourages you to use the responsible gaming tools described in Section 3, take an immediate cooling-off break, and consider reaching out to a support organisation listed in Section 6 of this page. There is no shame in asking for help — problem gambling is a recognised condition that responds well to early intervention.

Self-exclusion is the most comprehensive responsible gaming tool available on the x4nt platform. It is designed for players who recognise that they need a significant break from gambling and want a formal mechanism that removes the temptation to log back in and continue playing during a vulnerable period.

Available Self-Exclusion Periods: You may request self-exclusion for the following durations: 30 days, 90 days, 180 days, or permanent closure. All options are equally available — x4nt does not try to steer you toward a shorter option or encourage you to reconsider.

What Happens During Self-Exclusion: As soon as your self-exclusion request is processed (within one business hour of your request), the following actions are taken automatically: your account is locked and you cannot log in; all pending marketing emails, SMS notifications, and promotional communications are cancelled and you are removed from all marketing lists; any active bonus offers associated with your account are voided; and you will not be able to create a new x4nt account using the same identity details for the duration of your exclusion period.

Funds During Self-Exclusion: If you have a positive real-money balance in your x4nt account at the time of self-exclusion, those funds are not forfeited. You may request withdrawal of your remaining balance by emailing [email protected]. Your withdrawal will be processed to your registered bKash, Nagad, or other payment method without the need to log into your account.

Returning After Self-Exclusion: At the end of a temporary self-exclusion period, your account is not automatically re-opened. You must actively request re-activation by contacting [email protected]. Before re-activation, our responsible gaming team will conduct a brief review to confirm that the request is coming from you and to offer access to ongoing support tools. There is a mandatory 24-hour reflection period between a re-activation request and the account being unlocked.

Permanent Account Closure: If you request a permanent self-exclusion or permanent account closure, your account will be closed and your data retained per x4nt's data retention policy. A permanently closed account cannot be re-opened under any circumstances using the same registered identity details.

If you or someone you know is struggling with problem gambling, reaching out is the single most important step you can take. x4nt's own responsible gaming team is always available, but we also encourage players to engage with independent support organisations that specialise in gambling-related harm. The following resources are available to players in Bangladesh and internationally:

Responsible gambling is not just about avoiding harm — it is also about making the most of your entertainment experience when gambling is going well. The following practical guidelines help keep gambling fun, affordable, and firmly in its proper place as one leisure activity among many.

• Set a gambling budget before you start. Decide in advance how much money you are comfortable spending in a session — and treat that amount as the cost of entertainment, not as an investment. In Bangladesh, a sensible session budget might be anywhere from ৳200 to ৳2,000 depending on your personal financial situation. Never exceed your pre-set budget, regardless of whether you are winning or losing.
• Set a time limit before you start. Decide how long you will play before you sit down. Use x4nt's session reminder tool to help you stick to that limit. When the timer goes off, honour the commitment you made to yourself.
• Never gamble to solve a financial problem. If you are experiencing financial stress — difficulty paying rent, utility bills, or mobile top-up expenses — gambling is not a solution. The house edge means that the expected outcome of gambling over time is a financial loss, not a gain. Address financial problems through other means.
• Take regular breaks during play. Standing up, walking around, and getting a glass of water every 30 to 45 minutes helps you maintain perspective and prevents the kind of absorbed, trance-like state that can lead to loss of time and budget awareness.
• Do not gamble under the influence. Alcohol, certain medications, and extreme emotional states (anger, grief, severe anxiety) all impair judgment and risk assessment. Avoid gambling when your decision-making capacity is compromised.
• Keep gambling one activity among many. A healthy relationship with gambling means that it shares your leisure time with other activities — cricket matches, time with family, socialising in Dhaka, Chittagong, or wherever you are based. If gambling starts to crowd out other activities you used to enjoy, that is a warning signal.
• Wins are never guaranteed — do not plan around them. Even a long winning streak will eventually end. Never make financial plans (such as paying off a debt or buying an item) that depend on a future gambling win. Treat wins as pleasant surprises, not expected income.
• Be honest with yourself and with people you trust. If a family member or close friend expresses concern about your gambling, listen with an open mind rather than dismissing their concern. People who care about you often notice changes in behaviour before you do.

x4nt's responsible gaming team operates separately from the general customer support and marketing functions of the business. This separation ensures that conversations about problem gambling are handled with the appropriate care, confidentiality, and expertise — and that there is no commercial pressure involved in those conversations.

You can reach the responsible gaming team at any time by emailing [email protected] with the subject line "Responsible Gaming Request". Please include a brief description of your concern or the tool you would like to activate. You do not need to provide detailed personal information in your initial message — the team will guide you through any verification steps needed.

Response times for responsible gaming requests are prioritised over general support enquiries. You will receive an acknowledgement within one (1) business hour and a full response or activation confirmation within four (4) business hours in most cases. For urgent requests — for example, an immediate self-exclusion — activation occurs within one business hour of the request being received, day or night.

x4nt also welcomes contact from family members or trusted persons who are concerned about a player. While we cannot share account-specific information with third parties without the account holder's consent, we can provide guidance, resources, and advice to people who are supporting someone with a gambling problem. Reach out to the same email address with the subject line "Concerned Family Member / Friend".