x4nt Privacy Policy

When you interact with the x4nt platform — whether by browsing the website, creating an account, making a deposit, placing a bet, or contacting customer support — x4nt may collect the following categories of personal data:

Account Registration Data: When you register for an x4nt account, you provide your full legal name, date of birth, mobile phone number, and your preferred payment method identifier (such as your bKash or Nagad registered number). This information is mandatory to create an account and is used to verify your identity, maintain your account, and process transactions.

KYC Verification Data: To comply with our anti-money laundering obligations and to process withdrawals, x4nt may request copies of government-issued photo identification (such as your National ID card or passport), a selfie for facial match purposes, and proof of your registered payment method. This documentation is handled exclusively by our compliance team.

Transaction and Financial Data: x4nt maintains records of all deposits, withdrawals, bonuses credited, bets placed, game sessions, and balance adjustments associated with your account. These records are retained for financial reconciliation, dispute resolution, and regulatory compliance purposes.

Technical and Device Data: When you access the x4nt platform, our servers automatically log your IP address, device type and operating system, browser type and version, referring URL, pages visited, time and duration of visits, and session identifiers. This data is collected passively and is used for fraud detection, security monitoring, and platform performance optimisation.

Communications Data: If you contact x4nt customer support via email at [email protected] or through any in-platform messaging feature, the content of those communications — including your name, contact details, and the substance of your enquiry — is recorded and retained for quality assurance, training, and dispute resolution purposes.

x4nt processes your personal data for the following specific, documented purposes. We rely on one or more of the following legal bases for each processing activity: contractual necessity (to deliver the services you have signed up for), legitimate interests (to operate and protect the platform), legal obligation (to comply with applicable law), and — where required — your explicit consent.

• Account Creation and Management: Your registration data is used to create and maintain your x4nt account, authenticate your identity on login, and communicate important account-related notices to you.
• Transaction Processing: Financial data and payment method identifiers are used to process your deposits and withdrawals accurately and in a timely manner via your chosen payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank).
• Identity Verification and KYC: KYC documentation is used to verify that you meet the age and identity requirements to hold an x4nt account and to comply with our anti-money laundering and fraud prevention obligations.
• Fraud Detection and Platform Security: Technical and device data, combined with transaction patterns and betting behaviour, is analysed by automated systems and our security team to detect and prevent fraudulent activity, bonus abuse, and unauthorised account access.
• Responsible Gaming Compliance: Usage data — including session duration, deposit frequency, and betting patterns — may be reviewed by our responsible gaming team to identify players who may be exhibiting signs of problem gambling and to offer appropriate support tools such as deposit limits or self-exclusion.
• Customer Support: Communications data is used to respond to your support enquiries, resolve disputes, and improve the quality of our customer service.
• Legal and Regulatory Compliance: x4nt retains and may disclose your data where required to do so by applicable law, court order, or request from a competent regulatory or law enforcement authority.
• Platform Improvement: Aggregated, anonymised usage data is used to understand how players interact with x4nt, identify areas for improvement, and inform product development decisions. This analytics use does not involve identification of individual players.

x4nt uses cookies and similar browser-based technologies to operate the platform and maintain session state across pages. A cookie is a small text file placed on your device by a web server. The cookies deployed by x4nt fall into the following categories:

Strictly Necessary Cookies: These cookies are essential for the x4nt platform to function. They include session cookies that keep you logged in as you navigate between pages, security tokens that protect your session from hijacking, and cookies that store your language and region preferences. Strictly necessary cookies cannot be disabled without breaking core platform functionality.

Performance and Analytics Cookies: x4nt uses first-party analytics cookies to measure page load times, navigation patterns, and feature usage rates. This data is used in aggregate, anonymised form to improve platform performance. We do not use Google Analytics or other third-party analytics services that transmit individual user data to external servers.

Fraud Prevention Cookies: Certain cookies assist our fraud detection systems in identifying unusual device configurations, multiple-account behaviour, and session anomalies that may indicate abusive activity. These cookies form part of x4nt's platform security infrastructure.

x4nt does not deploy third-party advertising cookies, retargeting pixels, or social media tracking scripts on the platform. Your browsing behaviour on x4nt is not shared with advertising networks. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent you from logging into your account.

x4nt does not sell, rent, or trade your personal data. We share data only in the specific, limited circumstances described below, and only to the extent strictly necessary for each purpose:

Payment Processing Partners: To process your deposits and withdrawals, x4nt shares the minimum necessary transaction data with your chosen payment service provider (for example, bKash, Nagad, Rocket, or Upay). This typically consists of a transaction reference, the transfer amount in BDT, and your registered mobile number or account identifier. x4nt does not share your full identity data, betting history, or KYC documents with payment partners.

Game Content Providers: When you play a game supplied by a third-party provider such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, or Spribe, a session token is created that allows the game to communicate with the provider's servers. This token contains a pseudonymous player identifier and does not include your name, mobile number, or financial details. Game providers process this data under their own privacy policies and data processing agreements with x4nt.

Identity Verification Services: Where x4nt uses a third-party KYC service to assist in verifying identity documents, your KYC data is shared with that provider solely for the purpose of completing verification. Such providers are contractually bound to process your data only for that purpose and to maintain appropriate security standards.

Legal and Regulatory Authorities: x4nt will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, valid legal process, or in response to a legitimate request from a competent authority. x4nt will endeavour to notify affected players of such disclosures to the extent permitted by law.

Business Transfers: In the event that x4nt undergoes a merger, acquisition, or sale of its business or assets, personal data held by x4nt may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the privacy practices of the acquiring entity prior to any change in how their data is handled.

x4nt implements a layered set of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. While no online platform can guarantee absolute security, the measures described below represent our ongoing commitment to keeping your data safe.

• Transport Layer Security (TLS): All connections to the x4nt platform are encrypted using TLS 1.2 or higher. Unencrypted HTTP connections are automatically redirected to HTTPS. Our SSL certificate is regularly renewed and monitored for validity.
• Password Hashing: Account passwords are never stored in plain text. x4nt uses a strong cryptographic hashing algorithm with salting to store password hashes, ensuring that even in the unlikely event of a database exposure, your password cannot be recovered in its original form.
• Access Controls: Internal access to player personal data is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of system access required to perform their job functions. Access to KYC documents and financial records is further restricted to compliance and finance team members.
• Database Encryption: Sensitive data fields — including identity document data, payment method identifiers, and account credentials — are encrypted at rest in addition to being protected by access controls.
• Intrusion Detection and Monitoring: x4nt operates continuous network monitoring and intrusion detection systems that alert our security team to anomalous access patterns, brute-force login attempts, and other indicators of compromise.
• Third-Party Security Audits: x4nt conducts periodic security assessments of our platform infrastructure and data handling practices to identify and remediate vulnerabilities proactively.

Your Role in Security: Platform-side security measures are only part of the equation. You play an important role in protecting your own account by choosing a strong, unique password, not sharing your login credentials, logging out from shared devices, and notifying x4nt promptly at [email protected] if you suspect your account has been compromised.

x4nt retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following table summarises our key retention periods by data category:

When a retention period expires, x4nt securely deletes or anonymises the relevant data so that it can no longer be linked to an identified or identifiable individual. Deletion is carried out in a manner designed to prevent recovery of the deleted data.

If you request deletion of your personal data before the end of the applicable retention period, x4nt will delete all data it is not legally required to retain and will anonymise or restrict access to data that must be retained for legal reasons. You will be informed of what data has been deleted and what, if anything, must be retained and why.

As an x4nt player, you hold the following rights with respect to your personal data. These rights may be exercised at any time by contacting x4nt at [email protected] with the subject line "Privacy Rights Request". x4nt will respond to all valid requests within a reasonable timeframe and free of charge.

• Right of Access: You have the right to request a copy of all personal data that x4nt holds about you, along with a plain-English explanation of how it is being used, where it came from, and with whom it has been shared.
• Right to Rectification: If any personal data x4nt holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data fields (such as your registered name or date of birth), correction requests will require supporting documentation to prevent fraudulent changes.
• Right to Erasure: You may request that x4nt delete your personal data. x4nt will honour such requests to the extent permitted by applicable law, retaining only data that it is legally obligated to keep (such as transaction records and KYC documents for AML compliance). Where full deletion is not possible, x4nt will inform you of what data must be retained and the legal basis for retaining it.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to x4nt in a structured, commonly used, machine-readable format, and to request that this data be transmitted directly to another data controller where technically feasible.
• Right to Object: Where x4nt processes your personal data on the basis of legitimate interests (rather than contractual necessity or legal obligation), you have the right to object to that processing. x4nt will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Restriction: You may request that x4nt restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or while an objection is under review. During a restriction period, x4nt will store your data but will not actively process it beyond what is strictly necessary.

If you have any questions, concerns, or complaints about how x4nt handles your personal data, or if you wish to exercise any of the privacy rights described in Section 7, please contact the x4nt privacy team at [email protected]. Include "Privacy Query" or "Privacy Rights Request" in the subject line to ensure your message is routed to the correct team promptly.

x4nt will acknowledge all privacy-related enquiries within two (2) business days and will provide a substantive response within fourteen (14) business days of receiving the request. For complex requests that require additional investigation, x4nt will notify you of the extended timeline before the initial fourteen-day period expires.

Policy Updates: x4nt reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, the effective date at the top of this page will be updated. For significant changes that affect how we use your data in a way that departs materially from this version of the policy, x4nt will notify registered players via their registered mobile number or support contact prior to the change taking effect.

The most current version of this Privacy Policy is always available at https://x4nt.vip/privacy-policy. We encourage you to review this page periodically. Your continued use of the x4nt platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms.